When will my order arrive?

The time when your order arrive depends on each product and your address location.

There are two stages when fulfilling your order.

Stage one: handling and dispatch time needed at warehouse for your products.

Stage two: shipping time

So simply your waiting time = Dispatch time + Shipping time.


Dispatch time

Dispatch times may vary for each item depending on the product case by case.

For example, simple product may need 1-2 business days from receiving your order to dispatch.

Tailor made products may need 7-14 business days to be made and dispatched.

Dispatch time needed for each product can be found on the product page.

If you order simple product and tailor-made product at the same time, it will take 7-14 business days to dispatch because we handle same order in one parcel.

So if you want to receive some of the products earlier, you may consider to place order separately.

Shipping time

Once your order has been dispatched, we offer the following times for delivery in business days (Mon-Fri) depends on destination:

  • Hong Kong: 1-3 business days
  • Macau: 1-3 business days
  • Taiwan: 2-5 business days
  • Japan: 5-14 business days
  • Korea: 5-14 business days
  • Singapore: 5-14 business days
  • Malaysia: 5-14 business days
  • Thailand: 5-14 business days
  • Other region: 14-21 business days